If you are looking for computer help in St Heliers you have come to the right place!

We provide a number of services, be it helping you setup new computers or troubleshooting your current computer problems – for a more comprehensive list of our services see below.

  • Our customers are free contact us any time with quick questions or concerns.
  • You can trust us to get the job done with absolute honesty.
  • We guarantee all of our services. If we tell you it’s fixed, we mean to keep it that way.

Our Services

We’re committed to having the most reasonable prices in the industry.

IT services need not cost the world. It’s time to get your home or small office IT sorted!

Standard Hourly Rate
$60/hr
Including GST
Starting Call-Out Fee
$20
Including GST

Our starting call-out fee applies to jobs that fit nicely into our technicians’ route or schedule. If we can’t fit you in, or you require us at very specific times, the call-out fee increases with priority and our expected commute times.

Further details apply. See additional pricing info below.

Helping you remotely means using special software that enables us to take control of your computer over the internet, no matter where you are in New Zealand or the world. No call-out fees¹, no worries!

We will help you get set up over the phone for free at the beginning of our first remote support session.

Further details apply. See additional pricing info below.

General

  • Our minimum time charge for call-outs to your premises is 30 minutes, and 15 minutes for remote support. Generally, we try to round down to the nearest 15 minutes.
  • Experiencing financial hardship, but desperately need help? Please write to us. We will always try to help if we can. Serving our community’s needs is important to us.

Call-Out Fees

  • Call-out fees are determined at the discretion of your technician. If no call-out fee is discussed in advance, the starting fee will apply.
  • For rural locations or distant suburbs, expect at least one additional priority-tier.
  • Priority corresponds to lead-time with Low priority requiring up to 5 working days. Medium up to 3 days. High up to the next day or on the same day.
  • We will try to attend to urgent bookings 24-hours a day, 7-days a week, or as soon as possible, and we may reschedule other bookings to make this possible.

Remote Support

  • ¹Additional fees may apply if remote support is required urgently. However, we will often offer to help immediately at no extra charge if we are available when you call.
  • We take your security very seriously. We will never attempt to connect to your device(s) without your consent immediately prior to us providing service. By default, we set up the software such that doing so is impossible.
  • Special circumstances may involve us requesting permission for unattended access, or you may request this of us. In these cases, we will provide a consent form outlining the risks and responsibilities of the arrangement.

Additional terms of service apply. Otherwise, we try to adhere as closely as possible to the consumer guarantees act.

Ready to make a booking?

Call us any time.

We pick up our phones from 9am — 7pm, Monday to Friday
You can leave us a message at any time, and we’ll call you back as soon as we’re next available.

If you need us urgently, we can answer your call after hours for a small surchage which will be added to your bill once we’ve completed our job for you.

  • $30 After 7pm until midnight, or 9am to 7pm on weekends.
  • $60 Midnight to 9am, 7-days a week.

As an alternative, you can always leave us a message. We try to respond to messages as soon as possible, seven days a week. Just let us know it’s urgent and we’ll do our best.

Our after hours team can be reached directly on (09) 955 7868.

Please note that urgency of any kind will attract increased call-out fees (see About Call-Out Fees above).

Email us.

Sometimes it’s easier to write. Let us know how we can help, and we’ll be in touch as soon as possible.

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How can we help? Feel free to add as much or as little detail as you like.