Our Philosophy

We endeavour to provide our services to you in the most friendly and transparent way possible, and to always ensure we are fair in how we charge you for our time. Our goal is to provide you with a service that remains professional, while being both friendly and affordable too.

We hope that after your first experience with mobit, you won’t hesitate to call on us again.

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  1. This means you can contact us with confidence when needed, and not have to worry about receiving a bill.
    • In general, we consider 5-10 minutes to be a reasonable amount of time for quick phone enquiries. For longer enquiries please email us.
    • If a call or email exchange leads to a reasonable amount of work, our usually hourly rate may begin to apply. Your technician will always notify you beforehand.
    • We may not always be able to answer the phone or respond to emails as fast you may like. We ask that you be considerate, and understand that we reserve the right to politely say no if we feel we need to.
    • Conditions are different if you require help urgently. Please see below.
  2. We will only give you advice we personally believe in, and will never intentionally confuse or mislead our customers.
    • We will still make mistakes from time to time. If we do so, we will be honest and apologetic about that too.
    • Your technician’s opinion may not reflect the opinions of Mobit Limited as a whole.
  3. We consider all of our IT services to be guaranteed for a minimum of 30 days.
    • This policy is in regards to the specific tasks we have completed as part of our service to you. These tasks will be summarised on your invoice.
    • 30 days represents a reasonable amount of time for us to be confident our services were a success. We reserve the right to consider any work carried out after this period as additional, and to bill accordingly.
    • For any remedial work we prefer remote support. If this is not possible, we may request a call-out fee. We ask for your patience while we find a time that is convenient for you and your technician.
    • In general, we are committed to the consumer guarantees act. More terms and conditions may apply – please just let us know if you have any concerns.

We’re committed to having the most reasonable prices in the industry.

IT services need not cost the world. It’s time to get your home or small office IT sorted!

Standard Hourly Rate
$60/hr
Including GST
Starting Call-Out Fee
$20
Including GST
About Call-Out Fees

Our starting call-out fee applies to jobs that fit nicely into our technicians’ route or schedule. If we can’t fit you in, or you require us at very specific times, the call-out fee increases with priority and our expected commute times.

Further details apply. See additional pricing info below.

About Remote Support

Helping you remotely means using special software that enables us to take control of your computer over the internet, no matter where you are in New Zealand or the world. No call-out fees¹, no worries!

We will help you get set up over the phone for free at the beginning of our first remote support session.

Further details apply. See additional pricing info below.

Additional Pricing Info

General

  • Our minimum time charge for call-outs to your premises is 30 minutes, and 15 minutes for remote support. Generally, we try to round down to the nearest 15 minutes.
  • Experiencing financial hardship, but desperately need help? Please write to us. We will always try to help if we can. Serving our community’s needs is important to us.

Call-Out Fees

  • Call-out fees are determined at the discretion of your technician. If no call-out fee is discussed in advance, the starting fee will apply.
  • For rural locations or distant suburbs, expect at least one additional priority-tier.
  • Priority corresponds to lead-time with Low priority requiring up to 5 working days. Medium up to 3 days. High up to the next day or on the same day.
  • We will try to attend to urgent bookings 24-hours a day, 7-days a week, or as soon as possible, and we may reschedule other bookings to make this possible.

Remote Support

  • ¹Additional fees may apply if remote support is required urgently. However, we will often offer to help immediately at no extra charge if we are available when you call.
  • We take your security very seriously. We will never attempt to connect to your device(s) without your consent immediately prior to us providing service. By default, we set up the software such that doing so is impossible.
  • Special circumstances may involve us requesting permission for unattended access, or you may request this of us. In these cases, we will provide a consent form outlining the risks and responsibilities of the arrangement.

Additional terms & conditions may apply. By accepting our services it is implicit that you agree to these terms, but we also know that most people don’t read them. It is our mission to be as fair as possible, so you shouldn’t find anything that surprises you. In general, we try to adhere as closely as possible to the consumer guarantees act.

Ready to make a booking?

Call us any time.

We try to pick up our phones from 10am — 10pm, 7-days
You can leave us a message at any time, and we’ll call you back as soon as we’re next available.

Email Us

Sometimes it’s easier to write.

You can can email us directly at help@mobit.nz.

Need Urgent Help?

We currently don’t have a special line for urgent calls. However, there are some options if you need us right away:

  • Leave two consecutive messages. We wish to help you if we can, so please don’t feel like it would be rude to make multiple calls.
  • If you have received our services before, you can contact your technician directly. If you are calling after hours, make two calls in quick succession which will cause our phones to ring.

Important Note: If we answer your call between 12am — 8am, we will charge a minimum call-out fee of $100 for the urgent service. You may be liable for this charge even if it turns out you do not require an immediate visit.

Please note that urgency of any kind will attract increased call-out fees (see About Call-Out Fees above).